Frequently Asked Questions

Frequently Asked Questions

Can the AI voice agent handle calls after hours?

Yes! That’s one of the biggest advantages. Customers never hit voicemail. They’re always greeted, even at night or on weekends.

Do I have to change my phone number to use this service?

No. Your customers will keep dialing the same number they always have. We set up call forwarding so your existing number routes through our AI receptionist. No printing new business cards, replacing signage, or rebranding with a new number.

Will my personal calls also go through the AI receptionist?

If you currently use your personal cell as your business number, your AI voice agent will answer all the calls that come in. But we can create a “VIP list” so family, friends, and anyone else you want to bypass the AI will ring you directly.

What happens if the AI can’t answer a caller’s question?

Your AI receptionist is trained with detailed knowledge about your business, services, and protocols, so it can handle most questions with ease. If a caller asks something outside its knowledge base, or requests to speak with a person, the call is immediately forwarded to you or your team. That way, customers always get the right support, and you only spend time on calls that truly require your attention.

Will I be notified when I receive a call?

Yes. You can choose how you would like to be notified. We can send you a text or email summary after every call, or only after important calls that the AI flags for your attention. You stay in control of how often you are updated.

Will I get records of all my business calls?

Yes. Every call is captured and summarized for you automatically. Within seconds of a call ending, you will have a clear record with the caller’s name, contact information, and a detailed summary of the conversation, so you never lose track of an opportunity or forget a detail.

Will callers know they are speaking to AI?

Not unless you want them to. The voice sounds natural and professional, and we customize the script to match your business.

What if I want to call customers back?

When you call back, your customer still sees your original business number on caller ID. They never see the AI’s frontline number.

How fast does it answer calls?

Immediately. No ringing out or long waits. Customers are greeted right away, every time.

What about spam and robocalls?

The AI receptionist filters and blocks spam before it ever reaches you, saving you time and frustration.

How do I get started?

Setup is quick. We connect your existing number to our system, build your AI’s knowledge base about your business, and you are ready to go, usually in just a few days. Click here if you would like a personalized demonstration of our voice agents in action: Book a demo here.

Don’t see your question?

Call us 24/7 at (918) 302-2828, send a message using the link below, or chat with our AI assistant in the bottom-right corner.